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      Two-Factor Authentication

      What is two-factor authentication?

      Two-factor authentication (2FA) adds another layer of security to your NextPatient login and helps protect your account from unauthorized access. With 2FA, users are required to complete a second verification step after logging in with their email and password. 


      How does 2FA work with my NextPatient login?

      1. Log in to your NextPatient account as you normally would with your email address and password. If you’re a new user, first complete the steps to log in for the first time.
      2. After entering your email address and password, you’ll receive a 6-digit code via email. Enter the code on this screen:



      How often will I need to complete 2FA?

      By selecting “Remember this browser” when logging in, users are able to skip 2FA on their device for 90 days, or until the browser’s cookies are cleared.


      If the “Remember this browser” option is not selected, users will be prompted to complete 2FA every 30 days, or when logging in to a device for the first time.


      What 2FA methods are supported?

      At this time, 2FA can only be completed via email. Other methods, such as text message or Authenticator apps, are not currently supported.


      Is my practice required to have 2FA enabled?

      NextPatient began enabling 2FA across all accounts July 11, 2025. If you need support managing this change at your practice, contact your client success manager or email help@nextpatient.co.


      How does 2FA work if users at my practice share a login?

      Due to HIPAA regulations, NextPatient does not support shared logins.