.png?height=120&name=NextPatient_Logo_RGB_Charcoal%20(2).png){kind=logo}
Issues with your browser or website:
- Ensure you're running the most updated version of your browser
- Make sure that one of your plug-ins is not making the page load incomplete (some privacy & ad-blocks do this)
- Clear the browser cache. Be cautious with this as it can clear our your saved logins and require you to enter usernames and passwords again
Issues with your computer:
- It is a good practice to regularly restart your computer, at the very least weekly
- Ensure that you don't have too many tabs or program running, slowing down the computer
- If issues persist, check with your IT department or vendor to ensure the hardware is functioning properly and there are not malicious programs installed
Issues with Wi-Fi/modem/wireless router :
- Just like your computer, power cycling your internet devices is a good way to clear out a lot of issues. While no one in the office is utilizing the Wi-FI, power cycle the Wi-Fi by unplugging the power for 10-15 seconds. Once you plug it back in, give it 2-5 minutes to start working again.
- Depending on your internet service provider and hardware, you might be experiencing service delays, if issues persist, it is a good idea to reach out to them.
Issues with NextPatient:
- Review with your office staff to see if any recent changes have been made, often a partial change in your PM or NextPatient accounts can cause the function to not work completely
- Access NextPatient and go to the Settings tab. Click Interface. Click Reload practice data. Confirm by clicking the same button, Reload practice data, on the new page and wait for a few moments for the page to reload.
- Reach out to your account manager for assistance