Unlock a locked account

If you enter an incorrect password too many times when logging in to NextPatient, your account may become temporarily locked for security purposes.

When this happens, you'll see the following message: "This account has been locked. Please contact your practice administrator or help@nextpatient.co"

How to unlock your account

There are two ways to have your NextPatient account unlocked.

Option 1: Contact your practice administrator

Users with Admin Access in NextPatient can unlock other users within their practice's account.

If your account is locked, reach out to your practice's NextPatient administrator and ask them to unlock it for you.

Option 2: Contact NextPatient Support

If you're unable to reach your practice administrator, email help@nextpatient.co with the following information:

• Practice name and location
• Your name
• Email address associated with your NextPatient login

Our Support team can assist with unlocking your account so you can try logging in again.

What if I still can't log in?

Once your account has been unlocked, try logging in again at nextpatient.co/admin.

If you're still having trouble with your password:

1. Click Reset Password on the login screen.
2. Enter the email address associated with your NextPatient account.
3. Follow the instructions sent to your email to create a new password.
4. Return to the login page and try again with your new password.

If you continue experiencing issues, contact help@nextpatient.co for assistance.