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      Google Reserve | FAQ

      Find answers and general information about Google Reserve and how it works with NextPatient. Learn how patients can book appointments from your Google Business Profile.

      What is Google Reserve?

      Google Reserve lets patients book appointments directly from your Google Business Profile. When someone searches for your practice or a provider on Google, they’ll see a “Book” button that connects to your NextPatient scheduling system.

       

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      This means new and existing patients can schedule appointments without ever leaving Google — and those appointments flow straight into your NextPatient dashboard, just like any other booking.

      Why use it?

      Google Reserve is included in your NextPatient subscription at no extra cost. Adding it to your Google Business Profile can help your practice:

      • Convert more searchers into patients. People looking for your practice on Google can book an appointment directly through Search or Maps.
      • Keep schedules full. Fill open slots by making it easier for patients to find your practice and book appointments online.
      • Save staff time. Fewer phone calls and faster online bookings.

      How it works

      Once Google Reserve is enabled for your practice:

      1. Patients searching your practice or providers on Google will see a “Book” or “Schedule” button.
      2. That button connects to your live NextPatient scheduling page.
      3. Patients can choose a provider, appointment type, and time just as they would on your website.
      4. Appointments are confirmed instantly and appear in your NextPatient and EHR systems.

      How to enable Google Reserve

      If your practice is eligible, your account manager can help you turn it on.

      1. Let your account manager know you’d like to opt in.
      2. We’ll confirm your setup meets Google’s requirements.
      3. Once connected, we’ll notify you when your booking link is live on Google.

      FAQs

      Who’s eligible to use Google Reserve?
      Most practices using NextPatient online scheduling are eligible — all you need is a Google Business Profile.

      What’s required to enable Google Reserve?
      All you need to do is let us know you’d like to enable Google Reserve, and we take it from there! Within 2-3 business days of you reaching out, we can have this live — no work required on your end.

      Is there a cost to enable it?
      No, it’s included in your existing NextPatient plan.

      Will appointments booked through Google appear differently?
      No, they’ll appear just like any other appointment booked through NextPatient.

      Can we turn it off later?
      Yes. You can opt out at any time by contacting your account manager.

      Best practices

      • Make sure your Google Business Profile is verified and kept up to date, especially hours, phone number, and location.
      • Encourage staff to mention online booking through Google to patients.
      • Keep appointment types and availability current in NextPatient so Google shows the most accurate options.