Configuring GA4 Tracking

Cross-Domain Tracking

In order for practices to track bookings with GA4, they must have cross-domain tracking enabled with the nextpatient.co domain. This ensures that clients can track the booking process of a patient through to the booking confirmation page. Because NextPatient redirects patients to a NextPatient hosted page after they choose a time to book, the patient is no longer on the client’s website and without cross-domain tracking, the client will not be able to see who completed a booking online.

To set up cross-domain tracking, first have the client log into their GA4/Google Analytics container. From there, go to the Admin page, and click on Data Streams under the Property list.

Choose the data stream that you wish to add the cross-domain tracking onto. This should be the practice’s webpage.

Then, scroll down and click on “Tagging Settings”.

Next, click “Configure Your Domains”. Once you are on that page, click the button for “Add Condition”.

The Match Type should be “contains” and the Domain should be ”nextpatient.co”.

Once you’re done, hit SAVE at the top right of the screen.

Adding Location Tags

With GA4 tracking, clients will need to configure additional parameters in their Google Analytics container in order to see data from NextPatient for locations.

Go to Configure.

Next, choose Custom Definitions → Custom Dimensions.

Then, click New Custom Dimension.

You will want to set up this new custom dimension exactly like the screenshots below.